Included on this page below are the answers to frequently asked questions. If the answer to your question is not listed here please don't hesitate to contact us.
Checking In/Out
What is your check-in and check-out time?
Check-in time is 3 pm EST and check-out time is 12 noon EST.
Is there a place for me to store my luggage at the front desk as I will be arriving before my check-in time or checking out earlier than the time I need to leave?
Yes. You can store your luggage at the front desk. Please inquire with the front desk for any other details.
Amenities
What amenities do you have in your hotels?
Our amenities are listed on each respective hotel page.
Do the rooms have private bathrooms?
Yes. The rooms do have private bathrooms. You can find out other amenities on our hotel pages.
Are there safes in the rooms?
All hotels have safes at the front desk for you to store items. Some have in-room safes. Please visit the respective hotel page for details.
Is breakfast included in the rate?
Yes. Complimentary Continental breakfast is included in the rate.
Does your hotel have (wireless) Internet access
(Wi-Fi, 802.11)?
Yes. All of our hotels have free wireless Internet access.
What do your rooms look like?
You can view pictures of the hotels and their rooms on the respective hotel pages.
How many people can stay per room?
2 people can stay in a Queen or a King size bed and 4 people in a room with 2 Queen size beds.
Are your rooms non-smoking?
We do have non-smoking rooms in all of our hotels available upon request. The Comfort Inn Midtown is a completely smoke-free hotel (smoking is not allowed anywhere).
Are pets allowed?
Sorry but we do not allow pets at our hotels. However, please call the respective hotels front desk to check the policy on guide dogs.
How do I get in touch with the hotel front desk or staff?
You can reach the hotel front desk or staff by calling the respective hotel numbers which are available on each hotel page on this site.
How can I make special requests for things such as
extra bedding or blankets?
You can make special requests by calling the hotel front desk and they can assist you with any possible requests.
Reservations, Rates & Discounts
How do I find out availability and rates for rooms?
Please visit the Reservations section of our site. You can also call our Reservations department at 1800-567-7720 (toll free within the U.S) or +212-790-2710. Reservations are open 24/7.
What payment methods can I use to pay for my reservation?
Credit cards and Cash. Please contact our Reservations Department for more details. Reservations are open 24/7.
What are taxes for hotel stay?
Taxes are 13.375% + $3.50 New York occupancy tax per night per room (subject to change without notice).
Are the rates in US dollars?
Yes. All rates quoted for reservations are in US dollars.
I would like to cancel my reservation. What do I do?
You can cancel your reservation 24 hours prior to your arrival day before 3 pm EST. If you do not cancel by this time, you will be charged for one night’s stay. In order to cancel your reservation you can call our Reservations department at 1800-567-7720 or 212-790-2710 or cancel your reservation online. Reservations are open 24/7.
I would like to make changes to my reservation.
What do I do?
You can make changes to your reservation, by calling our Reservations department at 1800-567-7720 or 212-790-2710 or making a request online (choose the topic "Reservation"). Reservations are open 24/7.
Can I get any discounts on my reservation?
To find out about discounts, please check our Specials and Packages section with offers and promotions. You can also call our Reservations department at 1800-567-7720 or 212-790-2710. Reservations are open 24/7.
I am a tour operator/travel agent and looking to get rates and/or book groups. Who do I contact?
Please contact our Reservations department at 1800-567-7720 (toll free within the U.S) or +212-790-2710. Reservations are open 24/7.
I would like to reserve more than one room at a time.
What do I do?
Please contact our Reservations department at 1800-567-7720 (toll free within the U.S) or +212-790-2710. Reservations are open 24/7.
I would like to make a group reservation.
Who do I contact?
Please contact our Groups Coordinator, Nitta Monteiro, at 1800-567-7720 (toll free within the U.S) or +212-790-2742.
I am below the age of 18 years, can I make a reservation at your hotel?
Unfortunately we do not allow anyone below the age of 18 years to make a reservation at our hotel. You can check the terms and conditions for more details.
I have called the hotel and they cannot find my reservation. What do I do?
If the hotel is unable to find your reservation, please contact our Reservations department at 1800-567-7720 (toll free within the U.S) or +212-790-2710. Reservations are open 24/7.
Directions, Parking & Attractions
Where is the hotel located?
You can find out the exact location of the hotels, by taking a look at the map on our site or visit the individual hotel pages.
How do I get to the hotel from the airport?
Please visit the respective hotel page to find directions to our hotels.
Is there parking near the hotels?
There is reduced rate parking at garages near the hotels. Please check the hotel pages for more information. For most up to date rates, please also call the hotel front desks for more information.
What shopping, tourist attractions, theaters, restaurants are near the hotels?
You can visit our Getting Around section to find out more. You can also call our Reservations department at 1800-567-7720 or 212-790-2710 for more information. Reservations are open 24/7.
Can you tell me about some interesting events and
tips during my stay in NYC?
You can visit our daily blog for the latest events and NYC happenings or subscribe to our Newsletter by e-mailing info@applecorehotels.com
Newsletter
I would like to subscribe/unsubscribe to your newsletter.
How do I do this?
Our newsletter gives you a quick look at some of NYC’s events and other happenings. If you would like to subscribe, you can send us an e-mail at info@applecorehotels.com. If you are receiving the newsletter already and would like to unsubscribe, click on the link to unsubscribe in the newsletter.
Feedback
How do I send in my compliments/complaints/inquiries
or other thoughts about the hotels or reservations?
You can submit your feedback on our site and you will receive a response within a day or two.
Jobs
I would like to apply for a job.
Where do I send my resume?
You can submit your resume via achjobs@applecorehotels.com
Press
I am a member of the press and would like to find out more. Who can I contact?
You can find our press contacts in the Press section.
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