[Skip to Content]Policies & Accessibility Skip to main content
  • A: Yes, you can pay in advance or use another party's authorized card to pay for your stay! Please use one of the PDFs linked below to download, complete, and submit an advance pay and third-party credit card authorization form prior to your arrival. 
     
    In addition, Business travelers coming to Apple Core Hotels may use a company credit card, but our hotels will only accept company cards on which both your name and the company's name appear. If a card meeting this requirement is not available, please complete and submit one of the forms linked below prior to your arrival.
     
  • A: Apple Core Hotel properties are accessible for guests. We strive to maintain and improve the condition of our hotel properties and website to meet ADA compliance. The Hotel at Times Square and The Hotel at New York City meet the Americans with Disabilities Act of 1990 Spec.
  • A: The minimum age requirement to book and stay in New York City is 18 years old, with proof of identification. This applies to all Apple Core Hotels.
  • A: Apple Core Hotels takes group reservations and offers special pricing. To personally reserve more than 4 rooms for your group, contact our Groups Coordinator at +1 212.790.2742 (international), or send your inquiry to [email protected]. A seasoned member of our sales team will get back to you promptly to help fulfill your request for group accommodations.
  • A: Our check-in and check-out times are as follow:
     
    • Check-in is at 3:00PM EST
    • Check-out is at 12:00PM EST (Noon)
     
    If you wish to arrange for an early check-in or late check-out, please be advised that there is an additional cost involved. Alert the Front Desk staff at the beginning of, or during, your stay to arrange this. Additionally, you may store your luggage with our Bell Staff should you arrive early, in advance of our 3:00PM check-in, or plan to spend time in the city following your Noon check-out. For safety and security reasons, our hotels are unable to store luggage overnight.
  • A: Cancellation policies vary by rate plan and arrival date.  Depending upon the cancellation policy associated with your booking, you may be able to cancel your reservation prior to your date of arrival. If you do not cancel within the window allowed, the card provided at the time of booking will be charged for one night's stay (room charges + tax).  Please note: Advance Pay reservations are non-cancellable and non-refundable.

    If you booked your stay directly through Apple Core Hotels via our website, please click the "Find My Reservation" tab above. If you booked by phone with Apple Core Hotels or by calling the hotel directly, please call our Reservations Department at 800.567.7720 for assistance.

    If you have made your reservation with an online travel agent or other third party, please contact them directly for assistance.
  • A: You may store your luggage at the front desk if you arrive before the 3:00PM check-in time. Leave your bags with Apple Core Hotels and explore the city for a few hours while you wait to check-in.

    Likewise, the staff can hold your luggage following the 12:00PM Noon check-out time for the rest of the afternoon.

    Please note that overnight luggage storage is not available at any of our hotels.
  • A: The deposit requirement upon check-in is $25.00 per room, per night if you are paying with a credit or debit card, and the card must be registered under the name of the guest arriving. The hotel accepts Visa, American Express, MasterCard, Discover, and Diners Club.

    The deposit may be paid in cash at a rate of $100.00 per room, per stay.

    This deposit is for incidentals and damages (i.e. in-room movie rentals, international calls), and the deposit will be refunded upon checkout if no charges are incurred.
  • A: All reservations must be guaranteed with a major credit card. Depending upon the cancellation policy associated with your reservation, the hotel will check the card's validity prior to your date of arrival by taking an approval for the first night (room charge + taxes). If your card is unable to be validated, the reservation will be canceled with no guarantee of a room upon arrival.
     
    Guests may change their method of payment upon arrival, at check-in.
     
    Business travelers staying at Apple Core Hotels may use a company credit card, however, our hotels will only recognize company cards on which both the guest's name and the company's name appear.
  • A: A maximum of two people may stay in a room with a Queen or King sized bed at Apple Core Hotels. 
     
    A maximum of four people may stay in any room with two beds. 
     
    If you are traveling with a large group, Apple Core Hotels can arrange accommodations with special pricing for more than four rooms.
  • A: Our Apple Core Hotels do not have an option for an extra or roll-away bed. 
  • A: All hotel rooms in New York City are subject to the following taxes and fees, per night, for each room:

    • City Tax: 5.875%
    • State Sales Tax: 8.875%
    • Javits Convention Fee: $1.50
    • Occupancy Charge: $2.00 per standard room, $4.00 per family room
  • A: Our hotels charge a daily Facilities Surcharge of $25.00 + 14.75% tax, or $28.69USD, per room, per night.

    This is a mandatory, comprehensive daily fee for facility use and amenities bundle, including premium Wi-Fi for up to 6 streaming devices per room during your stay, access to full-service off-site gym (when staying at The Hotel @ New York City) and 24-hour on-site fitness center (when staying at The Hotel @ Times Square), unlimited local & domestic long-distance calls and messaging, 24-hour use of business center, and daily newspaper.
  • A: Apple Core Hotels offers both smoking and non-smoking rooms at The Hotel at Times Square.  Smoking rooms are available upon request.

    The Hotel at New York City is smoke-free.  You may walk outside to the street to smoke.

    New York City's Smoke-Free Act of 2002 prohibits smoking in bars, restaurants, office building, parks, and public areas.
  • A: You can order food to have delivered to the hotel. You will have to come down to the lobby to meet your delivery person, as we don't allow non-guests up on the floors.
  • A: The hotel will accept packages for you DURING your stay, but NOT before or after. All packages must be sent to the attention of the person whose name the reservation is under.  Any packages delivered before or after your stay will be not be accepted and marked "return to sender." There is no fee for accepting packages during your stay. We ask that you kindly inform your courier service of your arrival and departure dates.
     
    As an alternative, guests have used postal service pick-up locations like USPS or FedEx, or Amazon Lockers (for delivery of Amazon purchases to secure locations throughout New York City). Should you choose to use any of these services, please make sure you have read and understand each company's terms of service, as Apple Core Hotels is not responsible for any problems arising from their use.
  • A: Included in the daily Facilities Surcharge, the hotel offers high-speed wireless internet for up to six devices in all guest rooms and public spaces during your stay. Located in the heart of Midtown Manhattan, we also offer business centers and copy and printing services. These are included in the Facilities Surcharge.
  • A: There is no self-serve laundry available at our hotels. There is a laundry valet service Monday-Friday from 9:00AM-6:00PM. Please see the Front Desk for more information.
  • A: We love pets but do not offer pet-friendly accommodations at this time.
  • A: Baby Cribs are available upon request, but the hotel must be notified in advance.
    There are no options for cots or extra/roll-away beds.
  • A: Please reach out to the individual hotels regarding mini-fridge and microwave availability. There are no stoves or ovens available in the hotel rooms.
  • A: Yes, accommodations come with a safe.
  • A: Guests of Apple Core Hotels enjoy reduced-rate parking at off-site garages near each hotel. In order to receive a reduced rate, you must park at the designated garage, then present your ticket from the garage to the Front Desk, who will validate it. This ensures that you will receive the reduced rate upon leaving the garage. Please check each individual hotel's page on this site for more information about the specific participating garages that will honor our discount.

    Please note: Parking spaces are subject to availability, and pricing is subject to change at the discretion of the facilities' operators.
  • A: New York City is served by three major airports and three smaller suburban airports. LaGuardia (LGA) is the closest to Midtown and Times Square but is mostly a domestic airport, with some flights to and from Canada. It has the least convenient mass transit connections, but metered taxis are readily available and relatively cheap. John F. Kennedy International (JFK) is New York's largest airport and the top for international flights, but it is a bit further away from Manhattan than LGA and the traffic is often heavy and unpredictable. Newark-Liberty International (EWR) in New Jersey is the closest to lower Manhattan and does offer International flights. Flying through Newark can be cheaper, but you'll pay more for car services, taxi and Uber.
  • A: While our hotels do not provide courtesy transportation, there are plenty of options to get into Manhattan!  Based on the number of travelers in your party, we invite you to choose the best option to suit your needs.

    A Super Shuttle from the airport costs approximately $25.00-$40.00 per person, and drops you off right at your destination. No reservations are required from the airport to your destination, but they are required for your return trip. You can find more information on Super Shuttle here: https://www.supershuttle.com/locations/

    Please feel free to visit the following links to other companies with which you may arrange shuttle service at your convenience:
     
  • A: The MTA New York City Transit Authority website is a great source of information for finding routes to our hotels or to incredible destinations and attractions.  Please visit www.mta.info for more.
  • A: New York City delivers excitement, culture, and fun during all of its four distinct seasons, each with different activities to explore. Overall, the best time to visit New York City is from April through June and from September through early November, when the weather is mild and pleasant, but the tourist crowds are not overwhelming.

    Autumn in NYC, especially in Central Park, is breathtaking as the leaves change color; Spring offers Manhattan in full bloom, and is a perfect time of year for sightseeing, especially on foot; Winter brings holiday shopping, sparkling store windows at our world-famous department stores, and, of course, the legendary Christmas tree at Rockefeller Center—conveniently located around the corner from The Hotel at Times Square!
  • A: Apple Core's two boutique hotels are right in the heart of Manhattan's most vibrant neighborhoods. Stay within steps of Times Square, Broadway Theaters, Madison Square Garden, the Fashion District, SoHo, and the Javits Convention Center. Explore iconic landmarks like the Empire State Building and 9/11 Memorial, go shopping along Fifth Avenue, or take the ferry across the Hudson River to the Statue of Liberty.

    For those looking to experience the city's storied arts and culture scene, MoMA, The Met, and Museum of Natural History are an easy walk or short cab ride away. If you're traveling with kids, head to the Zoo at Central Park when it's warm out, or glide around the ice rink at Rockefeller Center when the city becomes a winter wonderland in the colder months.

    Visit the "Explore the City" section of our website to find out about more of the incredible NYC attractions that are within steps of our hotels.
  • A: Business travelers coming to Apple Core Hotels may use a company credit card, but our hotels will only accept company cards on which both your name and the company's name appear.
     
    If a card meeting this requirement is not available, you may submit a third-party credit card authorization form prior to your arrival. Linked below are PDFs of this form for each of our properties:
     
  • A: If you booked directly with the hotel online, click "Find My Reservation" at the top of our website.

    Enter your confirmation number and the email address used to book.  You may then view and modify your reservation.

     

  • Book Now
  • 10 / October / 2019
  • 10 / October / 2019
Apple Core Hotels
Toll Free: 800-567-7720
Stay In The Know
Keep your finger on the pulse of the city and receive our latest special offers in your inbox. 
Back to top