[Skip to Content]Policies & Accessibility
  • A: Yes, you can pay in advance with the below instructions. 
     
    Business travelers coming to Apple Core Hotels may use a company credit card, however, our hotels will only recognize company cards on which your name and the company's name are present and visible. 
     
    Please find below each hotel's Advance Pay and 3rd party credit card authorization form to fill out prior to arrival:
     
  • A: Yes. You may store your luggage at the front desk if you arrive early and your room is not ready. Leave your bags with Apple Core Hotels and go explore the neighborhood for a few hours before your check-in time. 
    Please note that overnight luggage storage is not available at any of our hotels.  Check-in time is 3:00PM EST at all of our hotels in Midtown Manhattan.
  • A: The hotel will accept packages for guests DURING your stay, NOT before or after. All packages must be registered in the same name as that of the reservation. Any packages arriving before or after your stay will not be accepted and marked "return to sender". Kindly inform your courier service of your date of arrival and departure. There is no fee for accepting packages during your stay.

    As an alternative, guests have used postal service pick-up locations like USPS or FedEx, or Amazon Lockers (for delivery of Amazon purchases to secure Amazon lockers throughout New York City). If you choose to use any of those services, please make sure you have read and understand each company's terms of service, as Apple Core Hotels is not responsible for any problems arising from the use of that service.
  • A: You may cancel your reservation before 3PM EST up to 48 hours prior to your arrival date. If you do not cancel by this time, you will be charged for one night's stay (room charge + taxes). To cancel your reservation call our Reservations Department at 800.567.7720 (toll free within U.S.A.) or +1 212.790.2710 (international), or cancel online at applecorehotels.com. Our Reservations Department is open 24/7.
     
    Advance Pay reservations are non-cancelable.

    Please note: Reservations made via a 3rd party booking service or Online Travel Agent (e.g. Booking.com, Expedia, Hotels.com, etc.) must be canceled through that service, and cannot be canceled by our Reservations Department nor online at applecorehotels.com.
  • A:

    While the hotels do not provide courtesy transportation, there are plenty of options to get into Manhattan. Based on your group, we invite you to find the best option for you all.

    You could use the company Super Shuttle from the airport, which costs approximately $25-$40 per person and drops you off right at your destination. No reservations are required from the airport to your destination, but they are required for your return trip. You can find more information on them here: https://www.supershuttle.com/locations/

    Also, you can visit these links for other companies to arrange shuttle service at your own convenience: www.goairportshuttle.com, www.stateshuttle.com, www.nycairporter.com

  • A: Guests of Apple Core Hotels enjoy reduced rate parking at off-site garages near each hotel. In order to receive a reduced rate, you must park at the designated garage, then present your ticket from the garage to the Front Desk, who will then validate it. This ensures that you get the reduced rate upon leaving the garage. 
    Please check each individual hotel's page for more information about the specific garages that offer our discount.

    Please note: Parking space and pricing is subject to change and is based on availability by the operator.
  • A: Two people maximum may stay in a room with a Queen or King sized bed at all of our Apple Core Hotels. 

    Four people may stay in any room with two beds. 

    If you have a large group, Apple Core Hotels can arrange accommodations with special pricing for more than 4 rooms.
  • A: We do not have an option for an extra or roll-away bed. 
  • A: Apple Core Hotels takes group reservations and offers special pricing. To personally reserve more than 4 rooms for your group, contact our Groups Coordinator at 800.567.7720 (within U.S.A.) or +1 212.790.2742 (international), or send your inquiry to Group.Reservations@applecorehotels.com. A seasoned member of our sales team will promptly get back to you to help fill your request for group accommodations. 
  • A: Check-in is 3:00PM EST and check-out is 12:00PM EST at all of our Apple Core Hotels in Midtown Manhattan. 
    If you are delayed or plan to check in later, please inform the hotel's Front Desk as a courtesy and to assure that we are ready for your arrival. 
    If you arrive early, the hotel can store your luggage in the lobby.
    Late check out is also possible, but only if the hotel has availability. Contact the Front Desk for any questions. 
    Visit the CONTACT tab for more information.
  • A: At Apple Core Hotels, it's easy to relax or get down to business. You'll always find high-speed Wi-Fi for up to six streaming devices, daily continental breakfast, daily newspapers, 24-hour fitness and business centers, laundry valet services, and comfortable rooms with private voicemail and cable TV with Movies on Demand. Enjoy drinks at the rooftop bar with Midtown Manhattan views at the Hotel @Times Square. Our NYC hotels also offer reduced parking rates and perfect locations near Times Square, Fifth Avenue Shopping and Broadway.
  • A: Continental breakfast is served from 6:30 am to 10 am, is provided as part of the facilities surcharge, and is available in the lobby. Wake up to a delicious spread of pastries, cereals, bagels, fruit, hard-boiled eggs, coffee, tea and juices to keep you fueled for a day exploring New York City. 
  • A: The collection of Apple Core Hotels in New York City offers high-speed wireless Internet for up to six devices in all guest rooms and public spaces. Located in the heart of Midtown Manhattan, we also offer business centers and copy and printing services. These are included in the Facilities Surcharge.
  • A: Our hotels are not pet-friendly.
  • A: Apple Core Hotels offer both smoking and non-smoking rooms, which are available upon request. The Broadway @ Times Square Hotel and The Hotel @ Fifth Avenue, however, are completely smoke-free hotels. You may walk outside to the street to smoke. 
    New York City's Smoke Free Act of 2002 prohibits smoking in bars, restaurants, office building, parks and public areas.
  • A: Apple Core's four boutique hotels are right in the heart of Manhattan's most vibrant neighborhoods. Stay within steps of Times Square, Broadway Theaters, Madison Square Garden, the Fashion District, SoHo, and the Javits Convention Center. Explore iconic landmarks like the Empire State Building and 9/11 Memorial, go shopping along Fifth Avenue, or take the ferry across the Hudson River to the Statue of Liberty. For those looking to see some art and culture, the MoMA, The Met, and Museum of Natural History are an easy walk or cab ride away. If traveling with kids, head to the Zoo at Central Park or glide around the ice rink at Rockefeller Center for a winter wonderland. Visit our Explore the City to find out about all the incredible NYC attractions that are within steps of our hotels.
  • A: New York City delivers excitement, culture and fun during its four distinct seasons, each with different activities to explore. Overall, the best time to visit New York City is from April through June and September to early November when the weather is mild and pleasant but the tourist crowds are not overwhelming. Fall in NYC - and especially Central Park - is breathtaking as the leaves change color. Spring offers everything in full blossom and is a perfect time of year for sightseeing. Winter brings holiday shopping, sparkling store windows and the massive Christmas tree at Rockefeller Center.
  • A: New York City is served by three major airports and three smaller suburban airports. LaGuardia (LGA) is the closest to Midtown and Times Square but is mostly a domestic airport, with some flights to and from Canada.  It has the least convenient mass transit connections, but metered taxis are readily available and relatively cheap.  John F. Kennedy International (JFK) is New York's largest airport and the top for international flights, but it is a bit further away from Manhattan than LGA and the traffic is often heavy and unpredictable.  Newark-Liberty International (EWR) in New Jersey is the closest to lower Manhattan and does offer International flights. Flying through Newark can be cheaper, but you'll pay more for car services, taxi and Uber.
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Apple Core Hotels
Toll Free: 15 West 39th Street, 2nd Floor, New York, New York 10018
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