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  • A: Yes, you can pay in advance or use another party's authorized card to pay for your stay! Please use one of the PDFs linked below to download, complete, and submit an advance pay and third-party credit card authorization form prior to your arrival. 
     
    In addition, Business travelers coming to Apple Core Hotels may use a company credit card, but our hotels will only accept company cards on which both your name and the company's name appear. If a card meeting this requirement is not available, please complete and submit one of the forms linked below prior to your arrival.
     
  • A: The minimum age requirement to book and stay in New York City is 18 years old, with proof of identification. This applies to all Apple Core Hotels.
  • A: Apple Core Hotels takes group reservations and offers special pricing. To personally reserve more than 4 rooms for your group, contact our Groups Coordinator at +1 212.790.2742 (international), or send your inquiry to [email protected]. A seasoned member of our sales team will get back to you promptly to help fulfill your request for group accommodations.
  • A: Cancellation policies vary by rate plan and arrival date.  Depending upon the cancellation policy associated with your booking, you may be able to cancel your reservation prior to your date of arrival. If you do not cancel within the window allowed, the card provided at the time of booking will be charged for one night's stay (room charges + tax).  Please note: Advance Pay reservations are non-cancellable and non-refundable.

    If you booked your stay directly through Apple Core Hotels via our website, please click the "Find My Reservation" tab above. If you booked by phone with Apple Core Hotels or by calling the hotel directly, please call our Reservations Department at 800.567.7720 for assistance.

    If you have made your reservation with an online travel agent or other third party, please contact them directly for assistance.
  • A: The deposit requirement upon check-in is $25.00 per room, per night if you are paying with a credit or debit card, and the card must be registered under the name of the guest arriving. The hotel accepts Visa, American Express, MasterCard, Discover, and Diners Club.

    The deposit may be paid in cash at a rate of $100.00 per room, per stay.

    This deposit is for incidentals and damages (i.e. in-room movie rentals, international calls), and the deposit will be refunded upon checkout if no charges are incurred.
  • A: All reservations must be guaranteed with a major credit card. Depending upon the cancellation policy associated with your reservation, the hotel will check the card's validity prior to your date of arrival by taking an approval for the first night (room charge + taxes). If your card is unable to be validated, the reservation will be canceled with no guarantee of a room upon arrival.
     
    Guests may change their method of payment upon arrival, at check-in.
     
    Business travelers staying at Apple Core Hotels may use a company credit card, however, our hotels will only recognize company cards on which both the guest's name and the company's name appear.
  • A: All hotel rooms in New York City are subject to the following taxes and fees, per night, for each room:

    • City Tax: 5.875%
    • State Sales Tax: 8.875%
    • Javits Convention Fee: $1.50
    • Occupancy Charge: $2.00 per standard room, $4.00 per family room
  • A: Business travelers coming to Apple Core Hotels may use a company credit card, but our hotels will only accept company cards on which both your name and the company's name appear.
     
    If a card meeting this requirement is not available, you may submit a third-party credit card authorization form prior to your arrival. Linked below are PDFs of this form for each of our properties:
     
  • A: If you booked directly with the hotel online, click "Find My Reservation" at the top of our website.

    Enter your confirmation number and the email address used to book.  You may then view and modify your reservation.

     

  • Book Now
  • 10 / October / 2019
  • 10 / October / 2019
Apple Core Hotels
Toll Free: 800-567-7720
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