Policies & Accessibility
POLICIES & BOOKING CONDITIONS
GUARANTEEAll reservations must be guaranteed with a major credit card (American Express, Visa, MasterCard, and Discover). The hotel will check the card's validity up to 48 hours prior to your date of arrival by taking an approval for the first night's room charge + taxes. If your card is unable to be validated, your reservation will be canceled with no guarantee of a room upon arrival.
RATE RULESRates are based upon and confirmed in US dollar currency.
SPECIAL OFFERSSpecial offers are based on availability at the time of booking and must be booked directly on AppleCoreHotels.com. Restrictions and blackout dates may apply.
CHECK-INGuests must be 18 years or older with photo identification to reserve and check-in to a room. Acceptable forms of identification include a driver's license, passport, and government photo identification. Photo identification must also match the name that is on the reservation. Check-in begins at 3:00 PM EST. Check-out is 12:00 PM EST.
PAYMENT OPTIONS UPON CHECK-INA valid credit card and photo identification is required. American Express, Visa, MasterCard, and Discover are accepted as a form of payment. Cash payment is also accepted with valid photo identification.
CANCELLATIONAdvance Deposit reservations are non-refundable, non-cancellable and non-modifiable. 100% deposit is required at time of booking. The card charged must be presented with valid photo identification upon check-in. You may cancel standard reservations before 3PM EST 48 hours prior to your arrival date. If you do not cancel by this time you will be charged for one night's stay (room charge + tax). To modify your reservation, call our Reservations Department at 800.567.7720.NO SHOW FEEOne night's room and tax will be charged for no show depending on rate plan. Advance Deposit reservations are 100% penalty.
THIRD PARTY BOOKINGSAll third-party bookings must be modified or cancelled via the channel reserved. This includes reservations made through Booking.com, Expedia, HotelsTonight, Hotelbeds, Trivago,
CHILD POLICYChildren under 13 stay free when utilizing existing bedding. Note that children are included in the maximum occupancy for each room type. Children over the age of 13 will be charged US $15 plus 14.75% tax (5.875% City + 8.875% State) per night.
TAXES14.75% tax (5.875% City + 8.875% State) + $3.50 Occupancy charge ($5.50 for a 2-room suite) per night, per room. Taxes are subject to change without notice.
FACILITIES SURCHARGEComprehensive daily fee of US $19.60 ($18.00 + city tax) for facility use and amenities bundle, inclusive of premium Wi-Fi for up to six streaming devices per room during your stay, unlimited local and domestic long-distance telephone calls and messaging, continental breakfast, and, where applicable, 24-hour use of business and fitness centers.
EXTRA PERSON CHARGEUS $15 plus taxes (14.75%, or 5.875% City & 8.875% State) per night per person when utilizing existing bedding.
SMOKING POLICYThe Hotel @ New York City, The Hotel @ Fifth Avenue, and The Broadway @ Times Square Hotel are smoke-free properties. The Hotel @ Times Square has limited smoking rooms available.
INCIDENTALSDeposit requirement upon check-in, US $25 (via credit/debit card - card must be registered under the name of the guest arriving) per night or US $100 cash per night. The deposit will be refunded upon check-out if no charges are incurred.
EARLY CHECK-IN & LATE CHECK-OUTIf you arrive early, the hotel can store your luggage in the lobby until your room is ready. Late check-out is based upon hotel availability. Contact the Front Desk for any questions.
PARKINGOnsite parking is not available at any Apple Core Hotels property. Offsite parking is guaranteed at a nearby, third-party garage. Please visit the individual property page for more information. Apple Core Hotels is not liable or responsible for any loss, theft and damage incurred within the operator's garage.
PET POLICYNo pets are allowed. Trained service animals are permitted.
CONTACTWe are happy to assist you with any questions or concerns you many have. Please visit our Contact page for individual property information.
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